Python Job: Product Engineer, Residential Products, EMEA

You will be part of the Tesla Energy Product Engineering team in the EMEA region, focused on pre- and post-installation support of our products for residential and light commercial markets, like Powerwall and Wall Connector. The primary focus of the Product Engineering role is to monitor and optimize the performance of our fleet, to identify and resolve complex fleet escalations from our technical support teams, and to roll out new firmware updates to the fleet. You will occasionally support the deployment of large commercial fleets and the launch of new products and features. You will work closely with product engineering teams at HQ to address product issues, as well as provide day-to-day product support to customer-facing teams like sales and service in EMEA. This is a multi-faceted cross-functional role, spanning across data analytics, hands-on problem solving and . As well as a strong understanding of the product, the role requires solid engineering skills and practical experience with coding. Members of our team display a rock-solid work ethic, a team-oriented mindset, original thinking skills, and a desire to lead the adoption of renewable energy storage at scale.

• Proactive analysis of product and installation issues across the fleet in EMEA:
• Identify trends to drive continuous improvement of our products and processes
• Improve tools and methodologies to visualize and analyze large fleet data sets
• Work with other functions to roll out improvement and mitigation strategies
• Root cause analysis and resolution of complex fleet escalations in EMEA:
• Identify, troubleshoot and resolve fleet escalations quickly
• Utilize and optimize internal tools to implement solutions across single or multiple sites
• Document escalations and capture lessons learned to prevent reoccurrence
• Lead roll-out of new firmware updates to the global fleet:
• Coordinate with firmware development teams at HQ to push new updates to the global fleet
• Support development and validation of new tools to optimize and monitor roll-out process
• Evaluate fleet performance during subsequent phases of the roll-out to prevent regression
• Occasional travel may be required for this role. This would include travelling to customer sites as well as to other Tesla facilities.

• Solid academic background in engineering, preferably electrical engineering, or demonstrated equivalent experience of exceptional ability
• Relevant work experience, including significant first-hand experience of root cause analysis, data analytics and/or service engineering
• Ability to produce clear and concise written documents and diagrams
• Ability to prioritize and execute many tasks in parallel
• Excellent communication and presentation skills in English
• Hands-on experience of using Python or equivalent for data analysis
• Understanding of solar and storage technologies highly desired